Shipping & Returns

Our mission is a happy customer ! Chromozome prides itself as a maker of high quality products.

In the unlikely event of a complaint regarding a product you received, please call our Customer Care number ......... (Monday to Saturday, IST 10:00 AM to 7:00 PM)

or write to us at ............. and our team will revert to you at the earliest.

Hygiene Best Practices

As a standard industry norm to maintain hygiene for all our customers we do not accept returns on Innerwear i.e. Vests, Briefs, Boxer Briefs, Boxers and Trunks.

Return Protocols:

  • The product(s) should be purchased only from www.chromzome.net and not from any other retailer, be it online or offline.
  • Return request should be raised within 7 days from the date of delivery.
  • Product(s) should be unused (other than fit trial) and unwashed.
  • There should be no stains, marks, stitches or holes in the product(s), caused by the consumer
  • All tags and original packaging should remain intact and should be sent along with the product(s)
  • Original invoice should be returned with the product(s)
  • Product(s) should reach us in sellable condition.
  • In case we send a wrong product or the wrong size/ wrong product , we will accept your return.

Once our courier partner updates that your parcel is accepted for return and updates this on their website, we will start your refund process.

PLEASE DO NOT return any product, before receiving confirmation from our team. In case any product is returned without confirmation, we do not guarantee any credit or refund.

Once our Quality Check Team has received the returned goods, our team will examine the returned products for all defects/variations, based on your claim. Upon confirmation from our Quality Check Team that your return fulfils all conditions mentioned above, we will initiate your refund. We will send you an email and SMS informing you if your return has been accepted or rejected.

Upon examination of the returned product/invoice/order receipt if it is found that the error/defect/damage/delay has occurred due to handling defects by the customer , you will not be entitled for Refund. In such a case, the same product you returned will be sent back to you.

Return through Self-Shipment:

For ease of return we provide Reverse Pickup for free, depending on your area or PIN Code. In case Reverse Pickup is not possible, you are requested to return the product(s) by courier in original packaging, unused, with tags to Chromozome. Please send the package to:

...........................................
Upon examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, you will not be entitled for Refund. In such a case, the same product you returned will be sent back to you.

Refund Process:

We may provide refunds if: (i) The order is cancelled by the customer on website before we ship

(ii) The returned items fulfil all criteria for return as mentioned above Prepaid and COD Refunds

a) Refunds for Pre-paid Orders:

If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.

b) Refunds for Cash-On-Delivery (COD) Orders:

If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for refund:

· Bank Account number

· Account holders name

· Bank branch

· Bank name

· IFSC Code

· Order ID

· Product Name against which refund must be initiated

The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD.

Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.

c) Refund Timelines:

We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. The refund to your bank or credit card account depends on your bank’s processing time.

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